Thrive Voyager (“us”, “we”, or “our”) is committed to protecting your personal data and your right to privacy. This privacy policy applies to all personal data we collect from users of our website, app and services.
- Data Controller:
Thrive Voyager is the data controller for any personal data collected through our website, app and services.
- What personal data do we collect:
We collect personal data that you voluntarily provide to us when you use our website, app and services. This may include your name, email address, phone number, postal address and payment information.
We also collect non-personal data such as IP address, browser type, device type and operating system when you use our website, app and services.
- How we use your personal data:
We use your personal data to provide our services to you, to communicate with you about your account and to respond to your enquiries.
We also use your personal data to improve our services, to analyse trends and to prevent fraud.
- Legal basis for processing your personal data:
We process your personal data for legitimate business purposes such as providing our services, communicating with you and improving our services.
We also process your personal data based on your consent, for example when you sign up for our newsletter or marketing communications.
- How we share your personal data:
We do not share your personal data with any third parties for marketing purposes.
We may share your personal data with our service providers, such as our payment processor and hosting provider, in order to provide our services to you.
We may also share your personal data with law enforcement agencies, regulatory bodies and other third parties when required by law.
- International data transfers:
We may transfer your personal data outside of the European Economic Area (EEA) to countries that do not have the same level of data protection laws. In such cases, we will ensure that appropriate safeguards are in place to protect your personal data.
- Data retention:
We will retain your personal data for as long as necessary to provide our services to you and for any legal or regulatory purposes.
- Your data protection rights:
You have the right to access, correct, delete, or transfer your personal data. You also have the right to object to or restrict the processing of your personal data.
If you would like to exercise any of your rights, please contact us at connect@thrivevoyager.com. We will respond to your request within 30 days.
- Cookies and similar technologies:
We use cookies and similar technologies to improve your experience on our website and app, analyse usage and provide targeted advertising.
You can disable cookies through your browser settings, but this may limit your use of our website and app.
- Children’s privacy:
Our services are not intended for children under the age of 18. We do not knowingly collect personal data from children under the age of 18.
- Mailing list:
By subscribing to our mailing list, you agree to receive periodic newsletters, promotional offers, and other materials related to our services. We will not spam you with irrelevant messages or share your personal information with third parties for marketing purposes. You can unsubscribe from our mailing list at any time by following the instructions provided in each email.
- Changes to our privacy policy:
We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on our website.
13. Payment Information and Data Privacy Clause
Collection and Use of Payment Information
a) Payment Processing: For the purpose of processing subscription payments, we collect and use payment information, including credit card details, through our payment providers, Stripe Services and WooCommerce. We do not store or process these details directly; they are handled and secured by Stripe and WooCommerce in accordance with their respective privacy policies and security standards.
b) Stripe Services: Stripe is a third-party service that enables us to securely take and manage payments. As part of this service, certain necessary information (including payment information, as well as the transaction and billing details) is shared with Stripe. For more details on how Stripe uses and secures your information, please refer to https://stripe.com/privacy.
c) WooCommerce: WooCommerce is an e-commerce platform that we use for managing online transactions and subscriptions. Information required for processing payments, including your payment details, is securely managed through WooCommerce. For further information on how WooCommerce handles and protects your data, you can review the https://woocommerce.com/privacy-policy/.
d) Data Security: We take the security of your data seriously. While we do not directly store your payment details, we ensure that our third-party payment processors, Stripe and WooCommerce, are compliant with relevant data protection and payment industry security standards.
e) Use of Information: Your payment information is used exclusively for the purpose of processing your subscription payments and managing your account. We will not use this information for any other purposes without your explicit consent.
f) Email Notifications: As part of our subscription service, we will send you emails related to your payment. This includes reminders about upcoming payments, confirmations of payments made, and notifications of any issues with your payment method that need to be addressed.
Compliance and Legal Obligations
a) Legal Compliance: The handling and processing of your payment information are carried out in full compliance with applicable data protection laws and regulations.
b) Disclosure: We may disclose your payment information if required by law or if we believe in good faith that such action is necessary to comply with the law or with legal process served on us, protect and defend our rights, or to protect the safety or rights of our users or the public.
User Rights and Control
a) Access and Control: You have the right to access the personal information we hold about you. You can request correction, update, or deletion of your personal information at any time by contacting us.
b) Consent Withdrawal: If you wish to withdraw your consent for us to process your payment information, please be aware that this may affect your ability to use our subscription services.
Changes to the Policy
We reserve the right to modify this Payment Information and Data Privacy Clause at any time. Any changes will be posted on our Privacy Policy page and, where appropriate, notified to you via email.
14. Contact Thrive Voyager:
If you have any questions or concerns about our privacy policy, please contact us at 26 Canons Way Tavistock, Devon, PL19 8BJ.
If you are dissatisfied with this policy, have queries about our data protection procedures or wish to lodge a complaint, please contact Thrive Voyager in the first instance. Thereafter you have the right to submit a complaint to the Supervisory Authority, the Information Commissioner’s Office (ICO):
The Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
